Résumé of Christina M. Jeskey

 


Christina M. Jeskey

TECHNICAL SKILLS

Vignette VCM 7 and Ephox WYSIWYG editor

Microsoft Windows 95, 98, Me, NT 4, 2000 Pro and XP Pro Workstation
MS Office 2010
MS Internet Explorer 7, Mozilla Firefox 3
Adobe CS 4: Dreamweaver, Fireworks, Illustrator, InDesign, Photoshop
Apple Macintosh OS 8.6, 9, and X

Fluent (oral, written) in German
Proficient (oral, written) in French
Proficient (oral) in Spanish

EXPERIENCE

1/08 - present: Channel Specialist
Global Marketing & Corporate Affairs, Bank of America

10/06 - 1/08: Security Awareness and Communications Specialist
Technology Risk Management, ABN AMRO/LaSalle Bank (now Bank of America)

9/05 - 10/06: Information Security Specialist
Technology Risk Management, ABN AMRO/LaSalle Bank (now Bank of America)

3/04 - 9/05: Project Coordinator
Technology Risk Management, ABN AMRO/LaSalle Bank (now Bank of America)

7/02 - 9/03: Local Area Network Administrator
Office of Financial Affairs, The University of Texas at Austin

Administered network of 300 Windows 2000 and XP and Macintosh OS 8.6, 9.2, and X workstations. Installed and configured Windows FTP server. Maintained department web site and migrated from frame-based site to ADA-compliant site, performing comprehensive content and design overhaul. Maintained and performed troubleshooting of LAN and internet connectivity. Managed File Services for Macintosh. Installed and maintained PC and Mac client anti-virus and firewall software. Performed end-user support and training. Assisted in implementation of printer rightsizing initiative, resulting in 25% reduction in tech support needs for department.

7/01 - 11/01: Network Administrator
Makos Advertising/Quay Restaurant Group, Austin

Administered Windows NT standalone file server and network of 25 Windows 98, Me, NT, and 2000 and Macintosh OS 8.6 and 9.1 workstations. Installed and configured Linux server as firewall and file, mail, and web server. Migrated web site from virtual host to internal server. Configured VPN access for remote clients to Linux file server. Maintained and performed troubleshooting of LAN, WAN, and internet connectivity. Maintained Windows NT workstations at retail restaurant locations. Reconfigured internet connectivity for retail restaurant locations. Simplified and standardized computing procedures at stores. Configured online order confirmation procedure for web-based restaurant sales. Managed File Services for Macintosh. Configured and maintained server backup and restore operations. Installed and maintained PC and Mac client anti-virus software.

12/00 - 3/01: Technical Support Specialist
Leo Burnett Technology Group, Austin

Administered Windows NT and Exchange Server and managed file and print services for LAN comprised of Windows 98 and Macintosh workstations. Configured and performed troubleshooting of DNS and DHCP services. Maintained and performed troubleshooting of LAN, WAN, and internet connectivity. Installed, configured, and performed troubleshooting of Cisco 1700 series routers at regional offices. Managed File Services for Macintosh. Configured and maintained file server backup and restore operations. Installed and maintained mail server and client anti-virus software. Attended to trouble tickets submitted through help desk calls and email and performed remote technical support for ~100 users in regional offices. Performed basic administrative tasks on Nortel/Octel phone and voice mail system including moves and changes of phones and lines and voice mail setup.

5/00 - 12/00: Technical Systems Analyst (Consultant)
Liaison Resources, LP, Austin

Administered Windows 95, 98, and NT LANs at various client sites. Managed File Services for Macintosh. Installed, maintained and performed troubleshooting of workstation and server hardware and software. Maintained print services for Windows and Macintosh. Managed Microsoft Exchange Servers. Installed, configured, and maintained IIS web and ftp server. Managed server and workstation backup and restore operations. Installed and maintained client anti-virus software.

2/99 - 3/00: Network Administrator (Consultant)
Capital Information Services, Austin

Administered Windows NT and Novell networks of 5-60 users at various client sites. Installed, maintained and performed troubleshooting of workstation and server hardware and software. Configured and maintained internet, LAN, and WAN connectivity. Managed file and server backup, restore, and disaster recovery operations. Installed and maintained enterprise and client anti-virus software. Assessed Y2K compliance of software and hardware on servers and workstations and deployed systematic Y2K remediation.

10/98 - 3/99: Internal Support Administrator
Crossroads Systems, Inc., Austin

Administered NetWare and Windows NT multi-server LAN with Fibre Channel SAN in an engineering development environment. Installed, configured, and maintained workstation hardware and software. Provided technical support to end users of office productivity, internet, and email software and to employees in hardware and software test labs. Created and maintained user accounts on NetWare and Windows NT servers. Deployed enterprise-wide anti-virus scanning. Configured and maintained file server and network backup and disaster recovery operations including devising off-site storage rotation scheme. Supported remote and traveling network users and configured WAN connectivity through Cisco routers at remote offices. Maintained and performed troubleshooting of telephone and voice mail system and set up voice mail and office directory services.

5/98 - 9/98: Product Support Technician
PlanView, Inc., Austin

Provided phone support to remote software users. Reproduced end-user problems to provide bug reports to development team. Collaborated with software development members on enhancement and customization requests. Performed QA testing. Assessed customer tracking database and help-desk software options. Assisted in conversion of Lotus Notes customer tracking database to CustomerFirst help desk database. Translated and interpreted German documents and assisted in localization translation. Acted as liaison to European resellers.

2/98 - 5/98: Network Technician (Consultant)
Capital Information Systems, Austin

Administered Windows NT, Novell, and peer-to-peer networks with Windows 3.11, 95, and NT workstations at multiple client sites. Performed phone and on-site service and support and performed troubleshooting for pc and laptop users. Installed and configured workstation hardware and software. Installed and configured Windows NT servers and administered user and email accounts and security. Maintained server backup and restore operations. Configured anti-virus software and performed anti-virus scanning of servers and workstations.

5/96 - 1/98: Information Systems Manager
Mueller Law Offices, Austin

Oversaw upgrade of office workstation hardware and software from Windows 3.11 to Windows NT 4 including PC cloning and configuration. Performed troubleshooting, hardware and software configuration, printer and fax support, and end-user technical support. Administered Netware file server and user accounts. Maintained file server backups. Created, customized, and maintained Microsoft Access case management database. Contributed to design of and maintained Borland Paradox case management database. Trained legal staff on database, internet, and email concepts and software. Created document naming conventions and standards and procedures.

10/94 - 3/96: Documentation Coordinator
Reimelt Corp., Odessa, Florida

Assisted in upgrade of purchasing system to Access bill of material database. Trained managers, engineers, and designers on database use and RDBMS concepts. Maintained database, compiled and interpreted user requirements, and incorporated changes into database design. Prepared purchasing and project documentation. Developed item number system for database and inventory use. Translated and interpreted German documents and acted as liaison to German business partners.

EDUCATION

Benedict School of Languages, Darmstadt, Germany
German Language Studies Certificate

Brown University, Providence, Rhode Island
Undergraduate studies in liberal arts